Cuci99 is committed to protecting the privacy and personal data of every member. This Privacy Policy clearly outlines how we collect, use, store, and safeguard your information as a user of our Malaysia online casino platform.
Six core data protection principles we uphold for every cuci99 member in Malaysia
All data transmitted between your device and cuci99's servers is protected by 256-bit SSL encryption — the same highest-grade security standard used by Malaysian banking institutions such as Maybank and CIMB.
Member personal data is stored on servers protected by strict access controls, firewalls, and intrusion detection systems. Only authorised personnel have access to sensitive member information.
You have the full right to access, correct, or request deletion of your personal data at any time. Contact our privacy team and your request will be processed within 14 business days.
Cuci99 has never and will never sell, rent, or disclose member personal data to any third party for marketing purposes. Your data belongs to you — we keep it, not trade it.
Cuci99's Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that our data processing practices comply with the latest applicable local legal requirements at all times.
In the event of a data breach that may affect your personal information, cuci99 will notify you within 72 hours via your registered email and take immediate action to contain the situation.
Welcome to the cuci99 Privacy Policy. This document outlines our commitment to protecting the personal data of every member who uses the cuci99 platform at the official website https://cuci99.biz. This Privacy Policy has been drafted in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection best practices.
Cuci99 operates as an online casino platform offering a wide range of entertainment, including slots, baccarat, blackjack, table games, Live Casino, Sports Betting, and match odds to members in Malaysia. In the course of providing these services, we need to collect and process certain personal data from you.
We understand that privacy matters deeply to every user. That is why cuci99 adopts a "privacy by design" — meaning data protection is built directly into our systems and processes, not bolted on as an afterthought. By using the cuci99 platform, you agree to the processing of your personal data as described in this Privacy Policy.
This Privacy Policy forms part of the overall agreement between you and cuci99. Please read it together with the Terms & Conditions for a full understanding of your rights and responsibilities as a cuci99 member.
Cuci99 only collects personal data that is strictly necessary to deliver our services safely and efficiently. The following are the categories of data we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, IC number, date of birth, gender | Identity Verification & Legal Compliance |
| Contact Information | Malaysian phone number, email address | Account communications & customer support |
| Financial Data | E-wallet details (TnG, GrabPay, Boost, ShopeePay), DuitNow, FPX | Deposit & withdrawal processing in MYR |
| Usage Data | Game history, betting logs, account activity | Account management & responsible gambling |
| Technical Data | IP address, browser type, OS, screen resolution | Platform security & optimisation |
| Cookie Data | Session cookies, performance cookies, preference cookies | User experience & analytics |
Data we collect automatically: When you visit cuci99, our servers automatically record your IP address, visit time, pages visited, and device information. This data is used for security purposes, fraud detection, and platform improvements.
Data you provide directly: This includes information you provide during account registration, identity verification (KYC) forms, customer support requests, and email communications with the cuci99 team.
cuci99 will never ask for sensitive information such as your full password, PIN number, or complete bank card details via email, SMS, or live chat. If you receive any such request claiming to be from cuci99, please report it to support@cuci99.biz immediately.
Cuci99 processes your personal data on valid legal grounds, namely your consent, contractual necessity, legitimate interests, and compliance with legal obligations. The following outlines the specific purposes for which your data is used:
cuci99 will not process your personal data for any purpose beyond what is stated in this Privacy Policy without obtaining your prior consent, unless required by law.
Cuci99 does not sell, rent, or trade members' personal data to any third parties. However, under certain circumstances, cuci99 may need to share data with the following parties:
All third parties that receive personal data from cuci99 are bound by strict confidentiality agreements and are only permitted to use that data for the specific purposes agreed upon with cuci99.
In some cases, personal data may be processed on servers located outside Malaysia. When this occurs, cuci99 ensures that protection equivalent to Malaysia's PDPA standards is upheld through appropriate data transfer agreements.
Cuci99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
| Cookie Types | Function | Duration |
|---|---|---|
| Essential Cookies | Required for core platform operations, login sessions, and security. Cannot be disabled. | Session / 30 days |
| Performance Cookies | Collecting information on how you use the platform to help us make improvements. | 90 days |
| Preference Cookies | Saving your preferences such as language, theme, and display settings. | 1 year |
| Analytical Cookies | Helps us understand platform usage patterns on an aggregated, anonymised basis. | 2 years |
You can control and manage cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the cuci99 platform. For guidance on managing cookies in popular browsers, refer to your browser's official documentation.
Cuci99 implements robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:
While we implement best-in-class security measures, no system is entirely foolproof. We encourage members to take personal precautions as well — such as using strong passwords, enabling 2FA, and never sharing login credentials.
Cuci99 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by Malaysian law. Our data retention guidelines are as follows:
When personal data is no longer required, cuci99 will destroy or anonymise such data securely using industry-approved methods.
As a cuci99 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
You may request corrections to any inaccurate or incomplete personal data through your account settings or by contacting customer support.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time, with no penalty.
You may request your personal data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request that the processing of your data be temporarily restricted while a review is pending.
To submit any request relating to your data rights, please email cuci99's privacy team at support@cuci99.biz with the subject line "Privacy Rights Request", along with your account number and a copy of your identification document. We will respond within 14 business days.
The cuci99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
During registration, all prospective members are required to confirm that they are 18 years of age or older. Our identity verification (KYC) procedure is also designed to detect and prevent underage registrations.
Should cuci99 discover that personal data of an underage individual has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered on cuci99, please notify us promptly at support@cuci99.biz.
Parents and guardians are responsible for ensuring that minors in their care do not access the cuci99 platform. Please use parental control software to restrict access to online gambling websites.
If you have any questions, concerns, or complaints regarding cuci99's Privacy Policy or how we handle your personal data, please contact us through the following channels:
You may also visit our FAQ for answers to our most frequently asked privacy questions. For complaints that cannot be resolved directly, you have the right to escalate the matter to the Department of Personal Data Protection Malaysia.
This Privacy Policy comes into effect on 1 January 2026. cuci99 reserves the right to update this Privacy Policy from time to time. Members will be notified of any material changes via email or in-platform notification at least 14 days before the changes take effect.
Continued use of the cuci99 platform after any changes to the Privacy Policy take effect constitutes your acceptance of the updated version. We recommend reviewing this page periodically to stay informed on how we protect your data.
You now know how cuci99 protects your privacy and personal data. Join over 500,000 active members who trust cuci99 as Malaysia's leading online casino platform. Register free today and enjoy a welcome bonus of up to RM300.